IT support for companies

What we typically deal with

• incidents, outages and repeated technical problems
• user requirements, access and basic management of workstations
• management of servers, services, updates and configurations
• support of on-premises, cloud and hybrid environments

Who is the support suitable for?

For companies without their own IT department and for internal teams that need additional capacity or expertise. The scope can include both regular operational support and help with a specific problem.

Areas of support

• Users: accounts, access rights, devices and common requirements
• Infrastructure: servers, networks, DNS, DHCP, storage and virtualization
• cloud: AWS, Azure, GCP and Microsoft 365 services
• Operation: monitoring, logs, backups, documentation and safe changes

How we set up support

• Initial mapping: environment, contacts, priorities and critical services
• Rules: reporting method, request categories and escalations
• Documentation: we record solutions, configurations and repeated problems
• Improving: we don't just extinguish incidents, we also eliminate their causes

Frequently asked questions

Do we have to have our own IT department?

Nope. We can provide technical support for a smaller business or work with your existing IT team.

Do you also solve one-off problems?

Yes. First, we will assess the situation, available access and risks and propose a suitable course of action.

Do you also support on-premises environments?

Yes. Support can include on-premises infrastructure, cloud and their hybrid connection.

How we work

Download: we will familiarize ourselves with the environment, documentation and responsibilities.

Solution: we prioritize requirements according to impact and continuously communicate the status.

Prevention: in case of repeated problems, we will propose permanent measures and modification of the documentation.

Contact

If you need regular IT support or help with a specific technical problem, get in touch with us.